Troubleshooting My HP Pavilion Notebook Without SuccessThis hp pavilion notebook is about three years old (I'd say.) It worked well until last Friday, when it died. It is a funny death though. I have never seen anything like this. This laptop just stops working - no warning signs. When powered on, it doesn't even go through POST and does not give access to the BIOS setup! Here is a transcript of the notebook computer
troubleshooting session I had with HP.
HP Support: Hello B. Welcome to HP Total Care for HP Pavilion Notebooks. My name is HP Support, How may I assist you today. HP Support: How are you doing today ? B: I have a zv5034us that will not boot HP Support: I will definitely help you in this regard. HP Support: I'll do my best to help you out. HP Support: Please let me know whether you can see any led light on the notebook. B: Th power button lights up, the power and disk leds on the panel below the touchpad are blue HP Support: Okay. HP Support: Thank you for the information. HP Support: When did you first notice the issue? B: THis started last Friday - it hasn't done anything else since. Only displays the HP Invent logo AND Press ESC to change boot order, Press F10 to enter setup F12 to boot from LAN HP Support: Please reset the BIOS. HP Support: I will provide you the steps. HP Support: 1. Restart the notebook. 2. Tap the F10 key as soon as the HP logo appears. 3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes". HP Support: Please let me know when you are done with the steps. HP Support: Please let me know if you are able to boot the notebook? B: I have been trying to get to the BIOS setup since Friday. When I hit F10, the message "Please Wait..." appears and doesn't go away. I waited for more than 40 minutes this AM B: I just tried it again and it is still stuck on "Please Wait..." HP Support:
May I have the 10 digit alphanumeric serial number and the product
number of your product? It is located at the the bottom of your
Pavilion Notebook? HP Support: Thank you for the information. HP Support: I understand that you are not able to enter into BIOS. Is t hat correct? B: Yes. THat is correct HP Support: I am really sorry for the issue. HP Support: B, I will provide you the steps to resolve the issue. Please copy the steps in notepad and keep it handy during the installation process HP Support: Please do the steps step by steps to resolve the issue. HP Support: Do you want me to proceed? B: Oh yes HP Support: Step 1: HP Support:
HP Support: HP Support: B, I have done with the steps. HP Support: For future reference, I will provide you with the chat Session Id. HP Support: Please make a note of the session ID XXXXXXXXXXXXXXXXXXXX HP Support: For your convenience, I will mail this chat session to your E-mail Id. HP Support: If the problem persists, please come back to us and we will try our best to help you further. B: OK, thanks HP Support: I am sure the issue will be resolved. HP Support: Please do not hesitate to contact us if you require any further assistance. We are dedicated to providing support for your needs, 24 hours a day, 365 days a year. HP Support: Please refer the session ID . HP Support: Have a great day. HP Support: Take care. HP Support: Thank you for using HP Total Care and providing us an opportunity to serve you. A copy of our chat session will be e-mailed to you shortly. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week. HP Support: Bye. Well, this hp pavilion computer troubleshooting session ended leaving me somewhat hopeful. However, nothing worked. There was no point trying to re-install the OS because the computer is not even checking the drives - nothing from POST. I guess this zv5034us pavilion is dead! Not even a beep comes from that thing anymore.
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